What is LiveChat?
LiveChat is a tool for online communication between a company and its customers. It easily integrates with platforms like WordPress, Shopify, AdWords, Mailchimp or Facebook.
LiveChat comes with advanced reports, that give you the overview, as well as a detailed look at your customer service activities. Basic reports show you the number of chats you get, tickets you receive, your response time and your customer satisfaction score.
If you run several websites, you can place LiveChat on each of them with no additional charge. Using the work scheduler, you can easily manage your team’s working hours for each day of the week.
Can LiveChat help your business?
Customers love live chat. Ease of use and ability to contact agents in seconds makes a great customer service. And not just that! Being able to ask any question at any time greatly increases the chance that customers will buy your products!
Offer real-time assistance to your customers and increase their happiness at the same time. Soon you will notice that your conversion rate skyrockets. Informed and happy customers buy more!