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Courses Info & Testimonials You are never too old to learn

Learn, Develop and Discover

Ultimate customer experience

Who is it for?
Everybody

The customer experience has never been more important; expectations are high, competition is intense and social media means recommendation and reputation are everything. The attitude and effectiveness of support staff will make or break a business. We equip them with the skills, tools and confidence to deliver a customer experience that fuels referrals and guarantees repeat business.

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Testimonial

“Ruth provided a great variety of examples and gave our team a strong in-depth understanding on how to implement the content of the course into our everyday work. I would highly recommend the course to all!” – Monika Glogowska, Refurb Consultant

Negotiation skills for success.

Who is it for?
All fee generating lettings and sales staff, all levels and abilities.

How do high street agents practically handle the reliance on online portals that now dominates both buyer and tenant property search behaviour? How can we engage and add value to a prospective buyer or tenant’s property search? We’ll explore the buyer/tenant journey to the point of offer, giving you the skills, strategies and understanding to build meaningful relationships and, most importantly, to proactively close deals in a tough market.

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Testimonial

“All aspects of the course held good relevance. Ruth provided strong examples on how to apply the content, making me confident that I can integrate what I learnt into my everyday work” – Bethany Archer, Lettings Manager

Leading people to better results.

Who is it for?
Heads of Department and Senior Management.

This course is designed to help company leaders to maximise their impact and effectiveness. They will be given the practical tools and strategies to engage Generation Y employees and to develop a motivated and high performing team to build turnover.

(2 consecutive day course)

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Testimonial

“Having had another team of our company attend a previous training course, Ruth adapted the planned scenarios to fit in with our staff. It made it feel like the course was personal to me! Would definitely recommend!” – Lisa Gadsby, Property Team Manager

Personal Branding

Who is it for?
Senior employees and rising stars.

Our approach to personal branding centres around maximising the positive impact you have on those around you and creating a more strategic approach to developing your reputation and visibility within the workplace. In short – personal branding is making sure that what people remember about you is what you want them to remember about you. We work with leadership teams who want to increase their self-awareness and maximise their effectiveness. We help to develop and communicate a personal value proposition that will serve as a focus for every aspect of work life, helping them be the best they can be in their role.

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Testimonials

“Genuinely compelling, with intuitive tasks keeping you continuously involved. Ruth keeps everybody thinking and discussing, letting us learn from each other as well as Ruth. I would undoubtedly recommend friends and colleagues for a day with JP Gardner.” – Stephanie Marshall, Senior Lettings Negotiator

Management skills for the growing team

Who is it for?
Senior employees and rising stars.

To go from a sales or lettings negotiator role into a management position takes so many different skill sets, that often staff fail due to lack of training. We make sure that your new managers are equipped with all the skills that they need in order to succeed.

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Testimonials

“Great balance of theory and practical advice. The covered topics were all relevant and, as an added bonus, lunch and refreshments were a treat!” – Liz Gamlen, Lettings Manager

Win instructions and raise fees

Who is it for?
Managers, Valuers

Can agents still have USPs in such a crowded marketplace with such heavy reliance on marketing via the portals?  How do we now differentiate ourselves and avoid the ‘race to the bottom’ on fees?  We’ll explain how shifting away from the traditional USP-based pitch in favour of a consultative and relationship-based approach can dramatically increase fee and instruction levels.

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Testimonial

“I was surprised at how much I knew and didn’t implement. Ruth gives you the confidence and understanding to incorporate your knowledge into your work. A very successful day away from the office!” – Kevin Pearcey, Sales Manager

Prospecting for maximum effect

Who is it for?
All customer facing staff

Most estate agency businesses now understand the value of prospecting, but the reluctance to ‘cold call’, combined with market challenges and a defensive consumer attitude, mean few do it as effectively as they could. We work on changing the mindset towards prospecting and giving practical, effective strategies to help negotiators, managers and dedicated prospecting staff drive leads.

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Testimonial

“Engaging, brilliant reflection on current role and how to progress. Ruth provided practical solutions for real problems. I would recommend to all!” – Bethany Archer, Lettings Manager

Basic lettings legislation

Who is it for?
Anyone new to lettings or looking to refresh

With many companies diversifying into lettings, this course is designed to provide a clear introductory overview of the basic legislation essential to any lettings role.   We’ll also look at how to deliver the relevant information in the context of a market appraisal, exploring up-selling opportunities and overall helping you make the lettings process as customer-friendly and efficient as possible.

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Testimonial

“The day was extremely useful; on top of which Ruth kept the course entertaining, which made learning the content very enjoyable! I would happily recommend.” – Ahmed Butt, Lettings Manager

Talent development

Who is it for?
New starters 

Delivering the training in line with the organisational culture and brand is an important part of maximising its impact.  Bringing fresh eyes to your existing induction and talent development programme ensures the content you’re delivering is as impactful, relevant and engaging as it can be. A ‘visible’ talent development programme is a fantastic recruitment, engagement and retention strategy, helping to fulfil the potential of your people.

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Enhanced communication skills

Who is it for?
Office staff, administrators, negotiators, property managers

A one-day course to enhance the communication skills, commercial awareness and confidence of anyone in an administrative or support role within estate agency. We’ll build the understanding of the part played in providing an outstanding customer experience and explore the practical skills for dealing with customers and colleagues to boost performance, resilience & job satisfaction.

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More Info

We’ll look at:

  • The role within the business and how to maximise day to day effectiveness
  • Supercharging prioritisation skills
  • Understanding your own communication style and how to recognise and adapt to others (enhancing internal business relationships)
  • An insight into the customer journey and how to positively impact customer touch points
  • Adding value as an agent in a crowded market place
  • Engaging qualification skills; how to engage people & ‘pre-suede’ prospective consumers.
  • The best approach to booking in market appraisals
  • Dealing with difficult customers
  • Developing emotional agility
  • Taking ownership of your own success

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