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Privacy Policy

Introduction

It is of paramount importance that we protect your privacy and this Privacy Policy will explain what information we collect from you via our website www.jpgardner.com (“website”) and how we use that information.

Please take care to read and fully understand this Privacy Policy and ensure that you ask us any questions you are unsure about. By visiting our website and entering your personal details, you are agreeing to be bound by our Privacy Policy in full, in respect to the information we have collected about you.

If, at any time, you wish to unsubscribe from messages from JP Gardner & Associates, please get in touch by writing to the ‘Privacy Manager’ at 103-105 High Street, Watford, Herts WD17 2DQ.

The following will provide you a general guide to how we use the information we collect about you:

In order to provide, supply, transmit or upload any of the services, facilities, products or capabilities displayed or referred to on our Website;

To improve the features, products and services we offer by listening to your views, concerns and suggestions;

To support our own marketing and promotion efforts;

To notify you and keep you informed with information relevant to your interests where requested;

Personal information collected

When you visit, register or use the services on our Website, you may be asked to provide certain information about yourself, including your name, contact details, bank details, credit or debit card. We will collect information on how you use our Website, what you input, upload, store, transmit, email and communicate. Finally, we may also collect information from any correspondence that you have with us as well as your IP (internet protocol) address and cookies, which, may uniquely identify your browser or account. This will help us with verification and identity. Collectively, we refer to this as “Your Information”.

All of the areas on our Website, where you might enter personal information, assume your agreement and consent (or otherwise) to our use of your Information. We always use the most recently submitted information to reflect your current consent status. If you are a registered user, but not signed in when you submit a form, we won’t be able to use your saved settings so will deem your consent choice to be as per the form you submit at the time.

How we use your information

Your Information will enable us to provide you with access to all parts of our Website (in accordance with our Terms of Business) and to supply the services and features that you have requested. We may analyse the information to identify patterns, which we can use in our marketing and to help us develop, administer, support and improve our services and features in the future.

We may use your Information to contact you for your views on our services and to notify you occasionally about important changes or developments to our Website or any of our products and services. Where you have consented, we may also use your Information to contact you with details about any other products or services we offer that may be of interest to you. Where you have consented to being contacted by third parties, we may make your Information available to them. If you change your mind about being contacted in the future, please write to us at the address above in the Introduction paragraph.

When you contact us, we may keep a record of your communication to help resolve any issues that you might be facing.

The following features, by their nature, require and make use of personally identifiable information.

Registration

When you register on our Website you may be required to provide personal information such as your name, address, telephone number, email address and a password. You can change and update this information at any time by logging into our Members Area once registration has been completed.

Log in

When you log into our Members Area you will be required to enter a user name and password. We will store this information on the system. Please keep your user name and password safe and do not disclose it to anyone. We will also store any data added in respect of your social media accounts.

Instructing us

When you take advantage of any of our products and services (instructing us) you will be asked for additional information about you and your property and will be uploading or reviewing information for marketing purposes. Your address will be disclosed on marketing materials such as digital property particulars that will also contain reference to the characteristics of your property provided or approve by you as well as on our Website and on marketing materials and property portals.

Payment details

When you take advantage of any of our products and services we will take certain information from you such as the name on the card, card number, start date, expiry date, security code or issue number as well as your bank details and some additional personal information. This information will be used to take the agreed payment or to pass to a relevant Provider (as defined in the Service Agreement) and will not be stored on our system. Any credit card information or bank details will be stored by the card merchant and or the Provider and only if you take advantage of products and services in the future will you get the choice to use the same card and we will then call for the information from the card merchant. You can choose not to have your card stored should you so wish.

Feedback

We may ask anyone who has used our services questions about their experience and conclusions. This information will be recorded on our Website or Social Media Platforms.

Who has access to the information you provide or we collect?

We retain access to all personal information that we have collected from you. Where any of our products and services is available via the site or the software of our partners, those partners may have access to your Information. Their use of your personal information is governed by their privacy policies. We are not responsible for the privacy policies and practices of any other sites, even if you access them using links from our Website or Members Area. We therefore recommend that you check the policy of each site that you visit and make sure that you are comfortable with the terms of such policies before providing any personal information.
If our business enters into a joint venture with or is sold to or merged with another business entity, your Information may be disclosed to our new business partners or owners.

If we offer or supply a service to you that is provided on our behalf by a third party we may have to pass your Information to them in order to deliver the service. By using our Website and Members Area you consent to us providing your Information to the third parties licensed by us to provide such services. We may also use third parties to provide services on our behalf which may include processing (but not using themselves) your Information e.g. to complete partial addresses or to augment the information we hold about you. In either case, we will not pass your data to anyone who is not also registered with the Data Protection Act or is not subject to these or similar provisions in our contract with them and we will not allow the third party to use your Information commercially without your consent.
We will not otherwise disclose, sell or distribute your Information to any third party without your permission unless we are required to do so by law.

Cookies and tracking

Like many websites and software systems, we use ‘cookies’ to enable us to personalise your visits, simplify the signing-in procedure, keep track of your preferences and to track the usage of our Website or Members Areas. Cookies are small pieces of information that are stored in the hard drive of your computer by your browser. Your browser will have the option to prevent sites using cookies (your browser’s help screen or manual will tell you how to do this), but please note that this may reduce the functionality of the Website or Online Platform and other Sites.