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Estate Agents: 10 tips on how NOT to treat your customers

Over the past few months I have been house hunting in Norwich and I have had some very surprising results, not many on the positive side sadly, but at least that means a need for great agency trainers, so good for my business at least!.  I thought I would share my tales, as an example of how […]

applicants, buyer, customer service, estate agent, keys,
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Is it time to grow or time to sell your business?

Running a small business can be extremely stressful; it takes courage, confidence and lots of energy.  You need to be prepared to take risks, to be inspirational, both for yourself and for any staff looking up to you and you have to keep on persevering when you feel dis-illusioned, when every day feels like a […]

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Why exceptional customer service is the key to growth

Reap long term benefits by taking time to fully understand the needs of your customer and see your results dramatically improve: I have always worked from a platform of exceptional customer service, but I am not sure that all other estate agents feel that this is the most important aspect of their job, as I […]

customer service, estate agency, estate agent, going the extra mile, listening skills,
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