Why exceptional customer service is the key to growth
Reap long term benefits by taking time to fully understand the need for great customer service: I have always worked from a platform of exceptional customer service, but I am not sure that all other estate agents feel that this is the most important aspect of their job, as I do. I feel that many […]customer service, estate agency, estate agent, going the extra mile, listening skills,
Estate Agents: 10 tips on how NOT to treat your customers
Over the past few months, I have been house hunting in Norwich and I have had some very surprising results, not many on the positive side sadly, but at least that means a need for great agency trainers, so good for my business at least! I thought I would share my tales, as an example […]applicants, buyer, customer service, estate agent, keys,
5 TED talks to inspire creativity
Ted Talks are known for being informative, inspiring and just an all-round good watch, whatever you’re interested in. Listening to a variety of speakers can help to inspire creativity and conjure great ideas from the depths of your brain. If you aren’t sure where to start, here are five Ted talks that we’ve watched to inspire creativity recently.
How to make a positive change
I have spoken to many people recently who are trying to change something; maybe their diet, drinking or smoking habits, or the amount of exercise they do. I also have clients looking to change something about their work environment such as systems or processes, incorporating different kinds of marketing to suit the changing times like […]change, environment, estate agency, goal, support,
Is it time to grow or time to sell your business?
Running a small business can be extremely stressful; it takes courage, confidence, and lots of energy. You need to be prepared to take risks, and to be inspirational, both for yourself and for any staff looking up to you and you have to keep on persevering when you feel disillusioned when every day feels like […]