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Google basics you should be doing but probably aren’t10 Jun 2021

For Estate and Lettings Agents, your website is your digital shop window. Spending time and money into getting it looking lovely is pretty pointless if no-one is going to see it. This means that getting your Google presence sorted is imperative to the success of your site. Yes, there are other search engines but Google is the big one and there are some things you’re probably not doing, which will earn you some serious brownie points and probably give you an edge over your competition.

First things first, you need to have a bit of a tidy up and get your online presence in order. When you’ve been online for a long time, you may have had different marketing professionals working for you all with slightly different ideas and methods, and little things can fall by the way side if no-one is checking how you look on search engines regularly.

It’s time to roll up your sleeves and have a bit of a clear out


You want to have a look at your NAP. NAP stands for Name, Address, Phone number but it also applies to any other information you would want to be consistent wherever your customer spots it, so things like web addresses, email addresses and opening hours, too.

We’ve written in more detail about why you need to do it here, but it’s basically to ensure that all of your information is consistent right across the web. Sometimes websites will pull information from elsewhere, this becomes out of date, and then when Google’s little robots are crawling the web making sure you’re indexed in their search results correctly, they see inconsistencies in information about you, and it can have a negative impact on your Google rankings.


Secondly, it’s time to take a look at your reviews. If you’ve not actively been getting Google reviews, now is a great time to start asking customers for them. Especially if at some point you’ve picked up a negative one at some point and you weren’t aware, but it’s bringing your overall Google star rating down.

If this is the case, although you can’t delete bad reviews you can bury them. By asking customers for reviews when you know they’re happy with your service, you can reduce the overall effect Negative Nigel has on your rating.

Want to know how best to reply to bad reviews even if you want to type ‘WE ALL THINK YOU’RE AN ARSE, MR MOANY LANDLORD’? We’ve written about replying to negative reviews here.


Google My Business is essentially a free profile for your business, with the aim of helping signpost people to your services when they’re in need of them. Being a Google product, they favour businesses in their rankings who actively use it.

In your profile you can include your business name, type, a description, address, opening hours, phone number, link to your website, images, reviews, important COVID information (e.g changes to operations or opening hours), reviews, posts, products and more.

If you haven’t claimed your business, it may well be that Google has tried to fill in some of this information for you, and got it wrong. If you haven’t done it before, create a Google account, Google search your business name, and click on ‘claim this listing’. If it’s been claimed before and you can’t remember anything about login details, you can also go through the process of reclaiming control of your business listing using the same method.

You basically need to blow the cobwebs off of your Google listing and give it some love, updating information and photos, and ensuring that your information is consistent across the web.

Additional reading: How to conquer Google My Business >>

Do you have any questions?

We’re here to help! Pop over to Facebook and join our group solely for Estate and Letting Agents to learn about social media and digital marketing. Write a post, and one of us will hop on to help you.

Come and join us!

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Katie is a Freelance Copywriter living in rural Dorset with her daft old Labrador. She first started writing content for the property industry back in 2015, and loves nothing more than bringing brand voices to life!

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