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Website Package Terms and Conditions

We believe that your website should never stop evolving because the digital world changes every day, and that is why we choose WordPress for our platform. It is an open-source platform which means we can continue to adapt & improve as new elements & ideas surface. The ease of changing and adapting the site means that you can do so much more with our websites, than with the usual ‘closed systems’.  We are able to make a ‘template’ website look bespoke, and we firmly believe that the day your website goes live is its first day and it will continue to evolve every day thereafter.  

We offer an ongoing ‘time-bank’ for technical support via our web-tech company FL1 Digital, as well as a complete content management option for additional webpages and amendments, news and blogs, ad landing or squeeze pages etc.  If you ask us to take on the ongoing content management of your website you will be able to have amends carried out within 24 hours (Monday to Friday), you can add additional pages – either on the main menu structure or hidden for ads to run to (landing pages), you will be able to see your analytics and assess how each page is doing.  If you decide to take on your own content management, then you will have a training session at the point of going live and, we promise, the WordPress system has so much to offer you!

Project planning of your website - Stage 1

The first stage of the website development process includes the detailed scoping and architecting of the website. This includes agreeing to a sitemap, looking at pages and layouts, agreeing on functionality and looking at Search Engine and User accessibility. This stage also includes designing all the necessary concepts of the page that will form the visual basis of every type of page layout the site uses. After this stage, you will have a visual representation of each key website page layout.

Project planning of your website - Stage 2

Within the second stage, we build the graphical representations of each page layout into actual web pages. These are called Wireframes and although web pages are not fully functional yet. The wire frames can be tested for compliance with W3C ( and WAI ( standards, and compatibility with most major browsers and devices.

Project planning of your website - Stage 3

The third stage of the build process is where the Wireframe layouts are set up to work on WordPress. This stage includes the customising and securing of WordPress and then the content and imagery are added to the website.  If we are doing this for you we will take this opportunity to optimize all content AND images for search engines (SEO).  If you are adding the content yourself, then you will receive your WordPress training session at this time.

Project planning of your website - Stage 4

Finally, the contact forms are tested and functional elements of the website are tested and checked with you. We install Google Analytics and Google Webmaster Tools. These tools, give you measurability and excellent troubleshooting tools essential for maintaining and assessing your website’s performance. If you have a property feed to link, this is when we will liaise with your software provider to get the feed working.  If at this stage, you feel that you will want Social Angels to continue to take care of the content management of your website, or FL1 Digital to carry out on-going maintenance or updates to the wireframe and plug-ins you need to get this set up.

Website After-Care

Website Showcase Pages

Find out the stories behind the websites

  • Grisdales Estate Agents Showcase
  • Lime Property Hull
  • Julian Clark Residential Chorleywood
  • Lets Rent Bristol

All services provided by Social Angels are subject to the following terms and conditions:

Website Package Specific Terms

  1. Package price includes 4 bespoke page content templates including the homepage (Other template examples: services page, credits page, team page etc). Additional templates are charged at £250 + VAT.
  2. The “Custom Website Package” is intended for a content driven website, additional functionality will be quoted separately depending on project time taken and will be liable to additional cost of plugins should any be required (This excludes sign up/contact forms).
  3. A Google business listing will only be set up as long as a legitimate Google Email Address and business location are provided by the customer.
  4. A Mailchimp Account will only be set up if Social Angels is provided with a means of payment suitable to be added to the Mailchimp account by the client. Any payment details supplied are solely used in connection with the Mailchimp Account and are not kept on record by Social Angels or supplied to any third party.
  5. Social Angels reserves the right to refuse to send out email campaigns on a client’s behalf. All email lists sent by a client must be sent supplied with proof of compliance with up to date General Data Protection Regulations.
  6. Social strategy half-days are to take no longer than 4 (four) hours.
  7. A maximum of 4 hours of Zoom consultation time will be included in any website package, thereafter, additional Zoom meetings will be subject to our usual charge of £75 per hour.
  8. Other than “snagging” any additional works carried out once the website is live, will be subject to the following charges:



General Terms

All prices quoted exclude VAT unless otherwise stated.

Invoices will normally be issued electronically. If the customer wishes to receive hard copy invoices this must be requested in writing.

Invoices are due for payment within 15 (fifteen) days. Accounts that remain unpaid after 30 (thirty) days, unless agreed prior to work commencing, from the invoice date may incur a service charge of £25 or 1.5% (one and one-half per cent) of the invoice amount, whichever is greater.

Social Angels’ preferred method of payment is by bank transfer. Social Angels may make an additional charge for payments not made by bank transfer, to reflect the increased cost of processing such payments.

Social Angels reserve the right to charge a 2.5% surcharge for all payments made by Credit/Debit card.

Accounts that remain unpaid 40 (forty) days after the date of invoice will be considered to be in default. In such circumstances Social Angels reserve the right to suspend access to any Customer information held or maintained by Social Angels. A charge may be incurred by the Customer for reinstating access to such Customer information.

Where accounts remain unpaid 60 (sixty) days after the date of the invoice, Social Angels reserve the right to permanently delete or remove any and all Customer information (including domain names) maintained by Social Angels. Social Angels is not responsible for any loss of data incurred due to the removal of the service, including the loss of a domain name. Removal of such material does not relieve the Customer of the obligation to pay any outstanding charges on the Customer’s account.

Payments returned for insufficient funds will be assessed a return charge of £5 and the Customer’s account will immediately be considered to be in default until full payment is received.

Customers with accounts in default agree to pay Social Angels reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by Social Angels in enforcing these Terms and Conditions.

Where the value of the work to be carried out by Social Angels is less than £395 full payment will normally be required in advance.

Where the value of the work to be carried out by Social Angels exceeds £395, we reserve the right to request phased payments. In these cases we will normally request 50% of the total estimated cost before work commences, 40% at the mid-stage of the project and the remaining 10% upon receipt of the customer’s signed approval that the project has been completed to their satisfaction.

Social Angels accepts no liability for loss or damage caused by any work carried out by Social Angels. Although our work is fully tested, we take no liability for loss of service or business caused by faults within our software, any external software or any 3rd software, supplier or service.

Design and structure proofs will be provided to the customer for approval. Development work will only commence once approval has been given and the design concept signed off by the customer. Significant changes to the design or structure requested after the initial design sign-off will be subject to an additional charge.

Quotations are valid for a period of 30 (thirty) days. Social Angels reserves the right to alter or decline to provide a quotation after the expiry of the 30 (thirty) days.

Instructions by the customer to terminate the services must be made in writing and will be effective on receipt of such notice. E-mail or telephone requests for termination of services will not be honoured until and unless confirmed in writing. The Customer will be invoiced for any work completed to the date of first notice of termination.

The Customer retains the copyright to data, files and graphic logos provided by the Customer, and grants Social Angels the rights to publish and use such material. The Customer must obtain permission and rights to use any information or files that are copyrighted by a third party. The Customer is further responsible for granting Social Angels permission and rights for use of the same and agrees to indemnify and hold harmless Social Angels from any and all claims resulting from the Customer’s negligence or inability to obtain proper copyright permissions. Acceptance of these Terms and Conditions shall be regarded as a guarantee by the Customer that all such permissions and authorities have been obtained. Social Angels reserve the right to request evidence of permissions and authorities obtained by the customer.

These Terms and Conditions supersede all previous representations, understandings or agreements. Acceptance of a quotation and or payment of an advance fee constitute agreement to and acceptance of these Terms and Conditions.

Social Angels reserve the right to alter these Terms and Conditions at any time and without notice. The most up to date version of these Terms and Conditions will always be available on the Social Angels website.

Social Angels reserve the right to terminate any accounts where Social Angels considers that the customer has made unreasonable, inappropriate or illegal use of any of the services provided by Social Angels.

This Agreement shall be governed by English Law.


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